David Pacey, Executive Vice President and Chief of In-flight Service and Lounges at Korean Air

For more than three decades, David Pacey has built a career around one principle: exceptional hospitality begins with people. From his early years in luxury hotels to leading one of Korean Air's most important customer experience divisions, his professional journey reflects a commitment to service, leadership, and continuous transformation.

In this exclusive interview with Brunch Magazine, Pacey reflects on his transition from the global hospitality industry to aviation, the philosophy behind premium passenger experiences, and how Korean Air continues to redefine excellence through innovation, culture, and genuine human connection.